Our Galleria Return & Exchange Policies
Items purchased from our website are eligible for return if received by us within 30 days after your receipt of our shipment. ALL returned product must be in brand-new, salable condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or gift with purchases. Product showing any signs of wear or use cannot be returned.
Unlike many of our competitors, we do not charge an additional restocking fee, but we do deduct the actual shipping charges that we paid from the refund if you are making a flat return. If you are returning for an exchange for another item, the full purchase amount will be put towards your exchange. (Many of our competitors routinely deduct 10% to 20% from your refund if you return an item to them. They make money whether you are happy or not - that's not the way we do business.)
Please note that Special Orders, Engraved Items, and Warehouse Deal or "As-IS" items are NOT Returnable.
If we do, as a concession to a customer and solely at our option, accept a watch back after 30 days or showing wear, it may be subject to a restocking fee at our option.
If you do decide to return or exchange a product please follow the instructions on the back of the packing slip you received with your shipment.
For additional information, questions about our Return Policy or to place an order, please contact us at 1-800-572-8263 or email firstname.lastname@example.org
Return and Exchange Instructions
Returns must be received by us within 30 days after your receipt of our shipment. Returns must be properly packaged for shipment (we suggest you use the outside shipping box that we sent the product in originally) as the post office or UPS will not honor insurance claims for improperly packaged shipments that are damaged in transit. Do not ship watches back in padded envelopes or in the manufacturer's packaging without an outer box. Our Galleria will not be responsible for damage in transit to improperly packaged returns.
All returned items must be in brand-new condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or free gift with purchase. Items showing any signs of wear or use cannot be returned.
Our Galleria DOES NOT charge a restocking fee, but we do deduct the actual shipping charges that we paid from the refund, even though you may have received free or discounted shipping at check out. If you are requesting an exchange, the full purchase amount will be put towards the exchange.
Preparing your Return or Exchange:
- Please send your item back to us along with a copy of your receipt to the appropriate address below (we recommend that you keep a copy of the receipt for your records). If you do not have a copy of your receipt, please contact us at 1-800-572-8263 before returning your item.
- Write down the reason for the return and whether you would like a credit, a replacement of the same watch (if defective) or the model you would like to exchange it for.
- Package your return in the original box that we shipped it in, or similar packaging.
- Please be sure to insure the shipment since Our Galleria is not responsible for items lost in shipping back to us.
Send your Package by US Mail, UPS, FEDEX, etc. to:
Our Galleria c/o Returns
Dock Door 21
4811 Nashville Rd