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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns must be received within 30 days after your receipt of our shipment. ALL returned product must be in brand-new, salable condition, with manufacturer's packaging, tags, instruction booklets, warranty cards, and any other items that came with your purchase, such as accessories or gift with purchases. Product showing any signs of wear or use cannot be returned. We will credit your card or issue a refund by check (if paid originally with check or money order) within 5 days of receipt of the returned merchandise.
Unlike many of our competitors, we DO NOT charge an additional restocking fee, but we do deduct the actual shipping charges that we paid from the refund if you are making a flat return. If you are returning for an exchange for another item, the full purchase amount will be put towards your exchange. (Many of our competitors routinely deduct 10% to 20% from your refund if you return an item to them. They make money whether you are happy or not - that's not the way we do business.)
Please note that Special Orders and Engraved Items are NOT Returnable.
If we do, as a concession to a customer and solely at our option, accept a watch back after 30 days or showing wear, it may be subject to a restocking fee at our option.
If you do decide to return or exchange a product please follow the instructions on the back of the packing slip you receive with your shipment.
For additional information, questions about our Return Policy or to place an order, please contact us at 1-800-572-8263 or email Sales@PrincetonWatches.com